rolex11 Privacy Policy — Our User Data Protection
This Privacy Policy explains how rolex11 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to handling your data responsibly and transparently.
Effective date: 1 January 2026. This policy is subject to periodic review.
1. Information We Collect
When you register and use the rolex11 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information: Full name, mobile number, email address, username and encrypted password collected during registration.
- Payment information: Transaction details in Malaysian Ringgit (MYR), including payment methods used such as TNG eWallet, FPX, and bank name. Full bank account numbers are not stored directly on our servers.
- Device and browser information: Device type, operating system, browser type, IP address, mobile device identifier, and other technical information transmitted automatically when you access the platform.
- Usage data: A record of your activity on the platform, including games played, login dates and times, total bets placed, transaction history and account setting preferences.
- Cookies and session tracking data: Login session details, language preferences, and interface customisation data stored on your device.
We only collect information that is strictly necessary for platform operations and regulatory compliance. Sensitive data such as passwords is encrypted to industry standards before storage.
2. How We Use Your Information
Rolex11 uses the information collected for the following purposes:
- Processing account registration and verifying user identity.
- Processes deposits, withdrawals and all financial transactions in MYR.
- Granting access to all platform services including Sports Betting, Live Casino, and table games.
- Sending account-related notifications covering transactions, promotions, and platform updates.
- Detecting and preventing fraud, unauthorised access and activities that violate our Terms & Conditions.
- Complying with applicable legal and regulatory requirements.
- Improving the user experience based on aggregated usage data that does not directly identify individuals.
We do not use your data for purposes beyond what is stated here without your prior consent.
3. Cookies and Session Tracking
The rolex11 platform uses cookies and similar session tracking technologies to maintain your login session, save settings preferences, and improve interface responsiveness. The cookies we use fall into two main categories:
- Session cookies: Stored temporarily on your device during an active session and deleted automatically when you close your browser.
- Persistent cookies: Stored for a set period to remember your preferences such as display language and login status, for a more convenient experience on your next visit.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality such as auto-login and saved account preferences.
Rolex11 does not use third-party cookies for advertising purposes.
4. Data Storage, Security & Third-Party Sharing
All rolex11 user data is stored on servers protected with SSL encryption in transit and additional encryption at rest for sensitive data. We enforce strict internal access controls so that only authorised personnel can access user data, and only for legitimate operational purposes.
Regarding third-party sharing, rolex11 does not sell, rent or disclose your personal data to outside parties for commercial purposes. User data is only shared under the following limited circumstances:
- Payment service providers (such as FPX and TNG gateways) that require minimum transaction details to process payments.
- Government authorities or law enforcement when required by court order or applicable laws in Malaysia.
- Third-party technical service providers involved in platform infrastructure operations, under binding confidentiality agreements.
In all data-sharing arrangements, rolex11 ensures that recipients are bound by confidentiality obligations equal to or stricter than our own.
5. Your Rights Over Your Personal Data
As a rolex11 user, you have the following rights concerning the personal data we hold about you:
You have the right to request a copy of the personal data we hold relating to your account.
You can update or correct inaccurate information via your account settings or by contacting our support team.
You may request account closure and data deletion, subject to financial record retention obligations required by law.
To exercise any of these rights, please contact the rolex11 support team by email at [email protected], clearly stating your request. We will process your request within a reasonable timeframe, typically within 14 business days.
6. Policy Changes and How to Contact Us
Rolex11 reserves the right to update or amend this Privacy Policy from time to time in line with operational changes, legal requirements or current industry practices. Any material changes will be communicated to users via in-account notifications or an updated link on our website. We encourage you to review this policy periodically.
Continued use of the rolex11 platform after any amendment takes effect constitutes acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints about how we handle your personal data, please reach out to us:
- Support email: [email protected]
- Response time: Within 3 business days for privacy-related enquiries.
Still Have Questions About This Privacy Policy?
Check the FAQ section for quick answers, or log in to your account to manage your personal data settings directly.